Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a non GamStop casino we've covered? This page explains how to reach the team behind unbearabledesign.co.uk and what you can expect once you do.
Ways to Reach the Editorial Team
The quickest way to contact us is by email. We read every message that comes in and try to respond within two working days, though this can stretch a little during busier periods. Please write to us at [email protected].
Including a short summary of what your message is about — a review query, a correction, general feedback — helps us route it to the right person and reply faster.
What We Can and Cannot Help With
We're a research-based review site covering casinos that operate outside GAMSTOP self-exclusion, typically under overseas licences such as those issued in Curaçao. We can help with questions about how we assess these sites, what our ratings mean, and how bonuses, wagering requirements and payments generally work. We are not a customer support channel for any individual casino, including those featured in our best non GamStop casinos guide — for account issues, deposits or withdrawals, you'll need to contact the operator directly.
Common Reasons Readers Get in Touch
- Questions about our reviews — Ask us why a particular casino appears where it does, or what our editorial rating for options like Betmica, Kikibet or Betninja actually reflects.
- Corrections and accuracy checks — Bonus terms, licensing details and payment methods change. If something looks out of date as of our fact-check date, tell us and we'll review it.
- Content suggestions — If there's a topic around wagering requirements, payments or sports betting on non GamStop sites you'd like us to cover in more depth, let us know.
- Partnership or editorial enquiries — If you represent a casino brand or an affiliate partner, introduce yourself and outline the enquiry clearly.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We'll point you towards GamCare or other appropriate support, though we would also encourage you to contact them directly rather than wait for our reply.
A Word on Self-Exclusion and Support
GAMSTOP is the UK's national self-exclusion scheme for online gambling licensed by the UK Gambling Commission. Casinos not on GAMSTOP typically operate under overseas licences and fall outside that scheme, which is exactly why we cover the topic of eligibility, protections and risk in depth elsewhere on the site. If you've self-excluded and are looking for a way to reinforce that decision — through blocking software, deposit limits, or a conversation with GamCare — we're happy to point you in the right direction, but we're not a substitute for those services.
How We Handle Your Message
Every enquiry is read by a real person on our editorial team — we don't rely on automated replies to close out a conversation. Once we've reviewed your message, you'll hear back from someone who has actually read it, not a template response. If your query needs input from a specific team member, we'll make sure it gets to them.
Why Accuracy Feedback Matters to Us
Terms attached to welcome offers, free spins and wagering requirements change more often than readers expect, and licensing arrangements for overseas operators can shift too. We aim to keep our coverage current, but if you've come across information on the site that doesn't match what a casino is currently offering, telling us helps keep the research useful for the next reader. We treat these reports seriously and will check them against verifiable sources before making any update.
Thank you for taking the time to get in touch. Whether it's a quick question or a detailed correction, we're glad to hear from you.